Terms and Conditions

Last updated August 23, 2025

These Terms and Conditions (“Terms”) govern your use of Eller Farm’s website, products, and services (“Services”). By accessing or using our Services at ellerfarm.com, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Use of Services

You may use our website and offerings only for lawful purposes and in accordance with these Terms.

You must be at least 18 years old or have parental consent to make purchases.
You agree not to interfere with website functionality or bypass security measures.
You are responsible for maintaining the confidentiality of your account credentials.

2. Products, Orders, and Payment

All orders are subject to acceptance and availability.

Product descriptions and pricing are posted on our site but may change without notice.
You agree to provide accurate billing, shipping, and contact information.
Payments are processed securely through third-party payment gateways; we do not store full payment card details.

3. Shipping and Delivery

We aim to deliver farm-fresh products promptly.

Estimated shipping windows are provided at checkout but may vary based on location and season.
Risk of loss passes to you upon delivery to the carrier.
Please inspect your order upon arrival and report any damage or missing items within 48 hours.

4. Returns and Refunds

Because our products are perishable, returns are limited.

If you receive damaged or incorrect items, contact us within 48 hours with photos and order details.
We may offer replacements, store credit, or refunds at our discretion.
Custom or preorder items may not be eligible for return unless defective.

5. Intellectual Property

All content on ellerfarm.com, including text, graphics, logos, images, and software, is owned or licensed by Eller Farm.

You may view and download materials for personal, non-commercial use only.
Any reproduction, modification, or distribution beyond these limits requires our prior written consent.

6. User-Generated Content

By submitting reviews, photos, or comments, you grant us a worldwide, royalty-free license to use that content in marketing and communications.

You represent that you own or have permission to share any content you submit.
We reserve the right to remove any submissions that violate these Terms.

7. Prohibited Conduct

When using our Services, you agree not to:

Upload or transmit any unlawful, harmful, or infringing content.
Harvest data from our site or use automated means (e.g., bots) without permission.
Impersonate individuals or misrepresent affiliations with Eller Farm.

8. Disclaimers

Our Services and products are provided “as is” without warranties of any kind.

We make no guarantees regarding product availability, delivery times, or continuous operation of the site.
We do not warrant results from using our products or information on our site.

9. Limitation of Liability

To the fullest extent permitted by law, Eller Farm and its affiliates are not liable for:

Indirect, incidental, special, or consequential damages.
Loss of profits, data, or goodwill arising from your use of our Services.
Any liability in excess of the purchase price you paid for the specific product or service.

10. Indemnification

You agree to defend, indemnify, and hold Eller Farm harmless from any claims, damages, losses, or expenses arising out of:

Your violation of these Terms.
Your misuse of products or the website.
Your infringement of third-party rights.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Any legal action or proceeding must be brought in a state or federal court located in Davidson County, Tennessee.
You and Eller Farm waive trial by jury to the extent permitted by law.

12. Changes to Terms

We may revise these Terms at any time. When changes are made, we will update the “Last updated” date above.

Continued use of our Services after revisions constitutes acceptance of the new Terms.

13. Contact Information

For questions or concerns about these Terms, please contact us:

Eller Farm
123 Pasture Lane
Nashville, Tennessee 37215
Email: info@ellerfarm.com
Phone: (615) 422-5222

Thank you for choosing Eller Farm. We appreciate your support of regenerative family farming.

Return and Refund Policy

Last updated August 23, 2025

Eller Farm is committed to ensuring you’re delighted with every order. This policy outlines how to request a return or refund for products purchased through ellerfarm.com or directly from our farm stand.

1. Scope

This policy applies to all farm-fresh goods sold by Eller Farm, including produce, dairy, meat, and value-added products. It covers returns, refunds, and exchanges resulting from damaged, incorrect, or unsatisfactory items.

2. Eligibility for Returns

To qualify for a return or refund, products must meet the following conditions:

Purchase made directly through ellerfarm.com or our farm stand
Notification and request submitted within 48 hours of delivery or pickup
Item accompanied by order number, date of purchase, and clear photos of damage or discrepancy

3. Process for Requesting a Return

Please follow these steps to initiate a return:

Email info@ellerfarm.com with your order details and images of the affected item.
Include your full name, order number, and a brief description of the issue.
Await our confirmation and further instructions before disposing of or returning the product.

4. Inspection and Approval

Once we receive your return request, our team will review the documentation and determine eligibility. Approved returns may require you to:

Provide additional photos or information
Schedule a pickup or drop-off at our farm location

5. Refunds

If your return is approved, you may choose one of the following resolutions:

Full refund to your original payment method within 5–7 business days
Replacement of the same item, subject to availability
Store credit equivalent to the purchase price

6. Exchanges

We gladly exchange items when possible. To request an exchange:

Follow the return process above
Specify the replacement item you prefer
Pay any difference if the new item is higher in value

7. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

Custom or made-to-order bundles
Gift cards
Clearance or promotional items

8. Contact Information

For all return and refund inquiries, please reach out:

Eller Farm
1111 Eller Lane
Nashville, Tennessee 37221
Email: info@ellerfarm.com
Phone: (615) 422-5222

9. Changes to This Policy

We may update this Return and Refund Policy as our offerings evolve. When changes occur, we will post the revised policy on our website and update the “Last updated” date above. Continuous use of our services after updates signifies your acceptance of the new terms.